Privacy Policy / Terms of Service / Refund Policy

Introduction

Welcome to Vitacure Med ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vitacuremed.com ("Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, etc.
Financial Information: Payment details, billing address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Usage Data: Information about how you use our Site, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our Site.
To improve, personalize, and expand our Site.
To understand and analyze how you use our Site.
To develop new products, services, features, and functionality.
To process your transactions and manage your orders.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
To send you emails.
To find and prevent fraud.
To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification

Terms of Service

Welcome to VitacureMed! By using our website, you agree to comply with the following Terms of Service. Please read them carefully before making any purchase or using our services.

About VitacureMed:

VitacureMed is dedicated to offering high-quality vitamins to help improve your lifestyle. Our products aim to enhance well-being and health.

2. Use of the Website:

Our website is intended solely for purchasing vitamins or inquiring about prices. Any other use, particularly those that could compromise the physical or moral integrity of individuals, is strictly prohibited.

We reserve the right to restrict access to individuals who misuse our platform or demonstrate malicious intent. Inappropriate language or behavior is also not permitted.

We accept orders worldwide.

3. Products and Services

VitacureMed offers vitamins as physical products. Additionally, we provide customer support and accept special product requests for items not listed in our catalog but available in El Salvador.

4. Payments

We currently accept PayPal as our primary payment method. Alternatively, payments can be made through Western Union or MoneyGram. We do not work with third-party payment providers.

5. Shipping

We provide free shipping via Correos de El Salvador, which includes a personalized tracking number and link. If customers prefer faster shipping options, these will be at their expense. Tracking information will be updated on our website.

6. Disclaimer

Our products are for general use and are the responsibility of the consumer. We strongly recommend consulting a medical professional before using any product. All products are over-the-counter in El Salvador and comply with Salvadoran laws and quality standards.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be reflected on this page.

Refund Policy

At VitacureMed, we value customer satisfaction. Below are the guidelines for requesting a refund or return:

Timeframe for Refunds and Returns

Customers have 15 days from the date of delivery to request a refund or return.

2.Conditions for Refunds and Returns

Returns will only be accepted if the product is unopened, in its original packaging, and returned in full.

If any product is missing, $5.75 USD will be deducted, along with a penalty fee of $9.99 USD. The remaining amount will be refunded.

As our products consist of capsules or tablets, they are unlikely to be damaged during transit. However, any damage to the external packaging is beyond our control. In such cases, customers are responsible for contacting the postal service, as the package was shipped in perfect condition. Box damage does not affect the product itself.

3.Return Process

To initiate a return or refund, customers must contact VitacureMed through any of our available contact channels. A detailed description of the issue, along with supporting documentation and photos of the product, is required.

4. Shipping Costs

Customers are responsible for all international shipping costs for returns to El Salvador, based on the customer's location.

5. Exclusions

Refund requests for partial products are not accepted. This means that if a customer has used a portion of the product, no partial refund will be issued.

Privacy Policy / Terms of Service / Refund Policy

Terms of Service

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Refund Policy

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